PURCHASE AGREEMENT – UNITED KINGDOM
Effective 10 September 2025
Aniara Ltd (“Aniara”) provides access for its customers to purchase tickets to events using Aniara powered websites and mobile applications (the “Service”) and/or where it may direct users to the websites of its third party suppliers for the purposes of purchasing tickets. The following terms (this “Agreement”) are incorporated into the Terms of Conditions and our Privacy Policy and apply to all listings and transactions on the Service and sale or use of tickets issued via the Service. Terms and conditions of sites linked to by or from the Service, including those of any third party service providers, may vary by site. Please read this Agreement carefully, because it is a contract that affects your legal rights.
1. Tickets (Right to Attend) Are A Revocable Licence
Please note that both Primary tickets (original issuance tickets, such as those sold directly by Aniara) and Resale tickets (tickets that have been previously issued and are later posted on the Service as resale tickets via our third party service providers) may be available for sale either on, or directed through, the Service, and different terms may apply to each as detailed below.
Each ticket that you purchase or receive from this Service, , is a revocable licence to attend a particular event, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets, and is subject to these terms and restrictions, as well as any specific terms and conditions imposed by use from time to time.
By using a ticket to enter the event listed on the ticket, the holder of the ticket agrees to the terms stated in this Agreement and applicable terms and conditions (including those of the particular venue and/or event) on behalf of themselves and any accompanying minor (collectively, “Holder”). Failure to comply shall terminate Holder’s rights hereunder and authorise Aniara to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. The ticket is valid only for the event, date, time, and seat location issued. Holder must possess a ticket to enter the property or venue listed on the ticket.
2. Payment
All ticket prices for events that occur in the UK are listed in GBP (Sterling). The Service currently accepts various credit cards, debit cards and digital methods of payment (such as PayPal) (each, a “Payment Method”), and Payment Methods accepted on the Service may change from time to time. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A THIRD PARTY SERVICE PROVIDER, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELLED. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below.
3. No Right of Resale
Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Violation thereof is grounds for revocation, seizure or cancellation without refund. Tickets obtained from unauthorised sources may be invalid, lost, stolen or counterfeit and if so, are void.
Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our instructions where we may direct you to the relevant third party services provider. Aniara is not the seller of Resale tickets and the terms and conditions of that third party services provider shall at all times apply.
4. Ticket Purchases
You must supply the required Payment Method and/or other personal information in order to complete your purchase. Holder bears all risks of inclement weather or Force Majeure events. Force Majeure events include, without limitation, fire, accident, acts of God, pandemic or public health event, severe weather conditions, power outages, telecommunication interruption, strikes or labour disputes, war or other violence, or any law, order, proclamation, regulation, ordinance, demand or requirement of any governmental agency. Event date, location and time are subject to change.
In reviewing and/or purchasing tickets, you may be linked to a third-party site, which is not affiliated with our Services. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Please make sure to review the terms and conditions that you will find on these third-party sites.
On payment in full by you, you shall be entitled to the tickets purchased by you. Delivery of the tickets shall be made in accordance with the section headed “Delivery of Tickets” below.
If you decide to purchase tickets, merchandise, parking or other rights, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect such as service fees, handling fees, delivery fees and any other miscellaneous fees. You also agree to pay any applicable taxes, including, but not limited to, any applicable admissions tax. As a seller of tickets you agree that we may receive payment from the buyer in respect of such fees and charges.
You are urged to review all pages displayed during your completion of a purchase. All fees and charges relating to your transaction will be disclosed to you during the purchase process. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other rights prior to completing your purchase.
We have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment, suspicious account activity, the use of automated software applications (e.g., bots), or other suspected violations of this Agreement or our Terms and Conditions.
Unless otherwise stated as part of the purchase, any “primary” tickets (i.e., original issuance tickets sold directly by us (each a “Primary Ticket” and collectively, the “Primary Tickets”) purchased on the Service are typically subject to a per-ticket service charge and a per order handling or processing charge. A per-order delivery fee may also be assessed, depending on the delivery method.
We may also impose other fees and charges including, but not limited to, charges for issuance, service, handling, processing, shipping, delivery (including, but not limited to, charges for courier delivery) and any other miscellaneous charges assessed by us. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venue’s box office. All purchases, including both the face value and the associated fees, are non-refundable.
5. Ticket Sales
On receipt by us of payment from you, we shall transfer the ticket to you, subject to this Agreement, our Terms and Conditions and any other specific terms and conditions we may communicate to you in advance of your purchase.
All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Service’s system clock. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified.
The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the Service completes the processing of a retraction action for that listing. Listings are not considered retracted until they have been processed and a system confirmation has been issued.
- Right to Cancel Primary Ticket Transaction
You are prohibited from offering for sale or selling your ticket Right(s). You are also prohibited from transferring your ticket Right(s). Prohibitions on offering for sale, or selling your ticket Right(s) apply to any other publicly available marketplace, whether or not electronic or accessible through the Internet, unless such marketplace is publicly designated an authorised partner of Aniara . You are also prohibited from violating any additional limitations and/or restrictions on the right to transfer and/or resell your Right(s),. Any use of the Service to facilitate the sale of Right(s) through another publicly available marketplace that is not our partner, or use of the Service or another publicly available marketplace to facilitate the sale of Rights when the applicable tickets were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee, calculated with respect to the full sales price of such Right(s) sold or transferred, assessed against the seller/transferor of such Right(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferor’s rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred Right(s) by the us.
In certain circumstances, we have the right to cancel a transaction without notice and reclaim the tickets. Such circumstances include, but are not limited to, the following:
- If we revoke any tickets, Primary Ticket listings concerning such tickets and related rights will be cancelled.
- If an event is cancelled (without being rescheduled), listings for tickets to such event will be terminated.
- If buyer’s Payment Method provider does not remit payment, the transaction will be cancelled.
- If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction).
- If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyer’s account with us.
- If a buyer, seller or transferee breaches the terms of this Agreement, including but not limited to exceeding ticket limits, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee.
- If we deem, in our sole discretion, that a listing, ask, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our service providers and, if different, the subject venue, we may cancel such listing, transfer and/or transaction.
- If the tickets and/or other rights to an event are limited as described in Limits on Tickets, and you have already purchased the permitted number of tickets and/or parking rights, we may cancel any past or pending transactions relating to similar ticket or parking rights.
- If there is an error in the pricing of a ticket offered for sale through the Service, we may cancel any listing, transfer and/or transaction all as more fully described in Pricing and Other Errors.
- If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such cancelled transaction to the seller.
In these instances and as part of the cancellation of any transaction, Aniara reserves the right to remove any relevant sales proceeds from the Resale Ticket seller’s Aniara account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction,.
You understand that you must comply with all applicable laws, regulations and/or ordinances associated with the sale or purchase of tickets (including as to entertainment events, such as resale restrictions) or the use of the Service,.
As part of Aniara’s ongoing security efforts, security screenings and/or validations may be performed with respect to listings, transfers and/or transactions in connection with the above. For cancellations due to suspected fraudulent activity (whether by you, on your behalf, via your account or otherwise), we may not be obligated to notify you of the cancellation and/or refunding, nor provide you with any details of the suspected fraudulent activity, so as to ensure that those committing (or attempting to commit) fraud are not alerted to the investigative methods.
6. Refunds and Exchanges
Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed. Tickets are not exchangeable or refundable due to illness or personal health reasons. Ticket Protection is optional and may be available for an additional cost.
- Event Cancellations/Postponements
From time to time, events may be cancelled, postponed or rescheduled (e.g., changed to a different date, a materially different time and/or a different venue from that specified at the original time of purchase, or announced to be no longer taking place, to be on hold, that a newly announced event date has been cancelled, or that a new event date has been confirmed) for a variety of reasons.
If you hold tickets to an event that is cancelled, postponed or rescheduled, we encourage you to directly contact the venue to obtain information about postponed dates, if any, of the event and whether there is an applicable refund. Refund policies vary by venue and event; by purchasing a ticket, you agree to the refund policy of the associated venue and event. We will try to provide you with information on rescheduling and refunds as soon as reasonably practicable. All times listed as to events on our website are approximate and subject to change, sometimes with short notice, and we reserve the right to amend our website and such information from time to time and at anytime. Ultimately, it is your responsibility to confirm whether the event is proceeding at the time specified on the ticket or otherwise.
If an event is rescheduled and you are unable to attend on the rescheduled event date, you may be able to receive a refund if you purchased a Primary Ticket depending on the our policy.
In the event that you are notified of a policy offering a refund for an event that is rescheduled (for example, if you are notified by email that you are eligible for a refund if you request the refund within a certain time period), you will only receive a refund if you request the refund within the time period stated in the email, and in no event will a refund be provided if you request the refund after the date of the event.
While we will use reasonable endeavours to provide seat location(s) in the same or, in our estimation, similar location(s) to those specified on the Ticket at the original time of purchase, (a) we reserve the right to provide alternative seating of equal (or greater) value from your purchase and (b) where we are unable to do so, we will reimburse to you the difference in ticket value for the seat location(s) we are able to provide relative to the ticket value for the seat location(s) printed on your Ticket, and we shall have no further liability to you as a result of and/or following such seating change. You will not be able to seek a refund based off of any changes to the exact seat(s) we are able to offer so long as it is not materially different in Aniara’s reasonable opinion.
Any and all ticket donations are non-refundable. Any amounts paid for Ticket Protection are non-refundable, even if you are eligible to request a refund for your ticket.
7. Limits on Tickets and Parking Rights Per Customer
In an effort to give all interested customers an opportunity to purchase seating and/or parking tights, or tickets for an event, we often set limits on the number of seating, or tickets one customer or household is allowed to purchase. You will be advised of any such limits during the purchase process or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on the Service may be totalled to ensure that any limitations imposed by us are not exceeded. Exceeding these limits may result, without notice, in cancellation of order(s) or such order(s) may not be fulfilled.
8. Availability of Tickets
The availability of tickets and/or parking rights are subject to change. Tickets for events may be sold through distribution points other than the Service, which may have access to different tickets than are available on the Service. We may potentially release additional tickets during presale, on-sale, or any other time up to the day of the event. If a customer does not complete their purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. If you are unable to find tickets, please check back again. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date.
9. Pricing and Other Errors
If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.
10. Venue/Event Specific Terms and Conditions
By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of ours and our venue where the specific event is being held.
Links to event and/or venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venue’s branded area on our Service, or made available on our website.
Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). During the event, strobe or theatrical lighting may be used. Event date, time, talent, participants and rosters are subject to change without notice. Occasionally, there may be changes made to the venue seating map that result in seat location changes or other seating changes made by the event promoter or venue (e.g. production, sight line or other venue issues) and refunds will not be permitted due to such seat changes after purchase, provided that the re-assigned seat is of equal (or greater) value to the face value of the original ticket. In the event that the re-assigned seat is of lesser value to the face value of the original ticket, only a partial refund may be offered for the difference in price. Full refunds will not be permitted.
11. Delivery of Tickets
Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account.
Aniara is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Shipping information, if any, is provided at checkout. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Aniara is not responsible for failure of delivery or any losses incurred as a result of a purchaser’s failure to provide an accurate address. If you have not received your tickets five (5) days before the event for which you purchased, please contact us.
There may be circumstances in which we make your tickets available for your collection at the box office of the venue for which the event will be held. We will notify you by email if this box office collection is required. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and Payment Method used for the transaction. If you are unable to provide this information, the box office may refuse to provide your tickets to you and we will not be responsible for your inability to enter the event.
12. Charges to Your Payment Method
If you feel that a charge has been made to your Payment Method in error, please contact our customer service department.
13. Customer Service Department
Our customer service department is available to all of our current and potential customers. Our customer service department endeavours to assist current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Prior to access, current customers must provide specific personally identifiable information that matches the current information in the account. Our website contains a Help section that provides answers to frequently asked questions.
14. Right to Act on Instructions by Others
We are authorised to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorisation information. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, , and/or purchasing Right(s).
15. Information You Provide to Us
By using the Service, you agree to our Privacy Policy and Terms and Conditions. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. All information that you provide in connection with your purchase from the Service (including your name, address, credit card number, and other identifying information) must be accurate, current and complete.
You understand and agree that we shall have the right to provide any information you submit on or through the Service to third parties for purposes of facilitating the completion of any purchase made by you, on your behalf or through your account. Verification of information may be required prior to the acknowledgment or completion of any purchase.
16. Compliance with Laws
You understand that you must comply with all applicable laws, regulations and/or ordinances associated with the sale or purchase of tickets (including as to entertainment events, such as resale restrictions) or the use of the Service, and for complying with all applicable ticket resale laws.
You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through Aniara, , our authorised partners or from the venue box office to ensure ticket authenticity.
You acknowledge that complying with laws is your responsibility. YOU AGREE NOT TO HOLD US LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR OUR FAILURE TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW. WE WILL COMPLY WITH LAW ENFORCEMENT AND MAY PROVIDE THEM WITH ALL INFORMATION YOU SUBMIT TO US TO ASSIST IN ANY INVESTIGATION OR PROSECUTION THEY MAY CONDUCT. Therefore, you may be required to produce verification of identity in order to pick up or use the tickets purchased.
17. Information/Services We Provide to You
We reserve the right, without prior notification, to change any content on the Service; to honour or impose conditions on the honouring of, any coupon, coupon code, promotional code or other similar promotions; and to terminate, suspend any or limit any user’s ability to make purchases through the Service. Price and availability of any ticket, product or service on the Service are subject to change without notice.
18. Order Confirmation
Aniara may send a summary of your purchase to the email address provided to the Service. You should receive a confirmation after concluding your transaction. If you do not receive a confirmation from us, if you receive an error message, or if you discover an error in the information provided, contact Customer Service immediately to ensure your transaction was completed and that your information is correct. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation.
Please note that orders are processed only after a billing address, and/or other billing information, has been verified. Occasionally, we receive incorrect billing or Payment Method information for a ticket order that can delay processing and delivery. In these cases, customer service will attempt to contact you, using the information we have on file. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets without further notice to you. Information sent to the email address you provide will be deemed to be delivered to you, regardless of whether you check your email, provide an incorrect address, or if the message is marked as “junk or “spam.”
19. TERMS AND CONDITIONS
THE PURCHASE AND/OR USE OF ALL TICKETS ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
By entering the venue for the event, each Holder agrees to the following Assumption of Risk, Waiver and Limitation of Liability:
Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of property loss, illness (including sickness, whether airborne or otherwise, and other risks of exposure to any communicable disease or illness or a bacteria, virus or other pathogen capable of causing a communicable disease or illness), injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19, whether occurring prior to, during or after the event. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party.
Holder understands and agrees that there are certain risks inherent in attending any event, including a sporting or entertainment/concert event, and voluntarily assumes all risk of property loss or damage, personal injury, illness and/or death arising in connection with the use of the ticket and/or before, during or after the event (e.g., by entering the venue and/or attending the event), including, without limitation, objects or fragments thrown or flying into the spectator area, a venue’s stands, concourses and/or concession areas during an event, special effects at an event, acts or omissions of other spectators and risks related to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, “COVID-19”). Holder understands and agrees that these risks cannot be fully eliminated.
Holder forever releases, waives, discharges and agrees not to sue the Service, venue, facility, management, participants, participating clubs or parties, artists, players, musicians, Aniara Ltd and each of their applicable affiliates, and their respective past and present employees, officers, directors, members, partners, owners, managers, operator, sponsors, advertisers, contractors, suppliers, volunteers, representatives, other agents, successors and assigns (collectively, the “Releasees”) for any known or unknown claim, loss, damage, injury, illness, liability, demands, actions or omissions incidental to, in connection with or resulting from entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, (including injury or death relating to COVID-19) or any other illness or injury that Holder may sustain while at the venue or related to attending the event, regardless of whether caused by the negligence or other fault of Releasees or any third party (“Claims”).
To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable).
20. Proper Conduct
All attendees must conduct themselves properly at an event. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct is deemed by us to be disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by us and our venue. Breach of these terms or rules could result in the termination of your licence or right to attend the event without refund. Latecomers may be seated at our discretion.
21. Recording/Photography and Other Restrictions
Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. If you attend an event, you, as Holder, grant us (Aniara), and our respective related entities, permission to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorisation from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes.
22. Search/No Expectation of Privacy
Holder and Holder’s belongings may be searched on entry to the event. Holder consents to a search of their person and property and waives any claims against the Releasees that may arise from such a search. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Under our rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.
23. Re-Sale Restrictions
Tickets may not be used for any advertising, promotion or commercial purposes, or used as a contest or sweepstakes prize without the prior written permission of Aniara, or applicable party relative to the event. We reserve the right to cancel accounts or refuse to sell tickets to any individual who has engaged in the sale of counterfeit tickets or the unlawful re-sale of or unauthorised promotional use of tickets.
24. Safety and Security
In the event that you are hurt or believe there is a security issue, please contact an usher or security personnel immediately.
25. Additional Terms
There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Aniara reserves the right to refuse to complete a transaction, refuse service and/or cancel an order for reasons such as suspected fraud in Payment Method, violation of terms, ticket limits or any other reason.
26. Contact Information
If you have any questions regarding this Purchase Agreement, please contact us via email [email protected].
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