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Frequently Asked Questions

Have any questions? Get answers from our frequently asked questions below.

Tickets

  1. Concert ticket prices start from £21.50 (plus a £2.95 Ticketmaster handling fee per transaction) and there are plenty of ticket types to choose from. Take a look at our  tickets page for more information or check out  Ticketmaster  for more information on prices.
  2. You’ll be able to book up to 14 tickets at a time for the main auditorium and Dance Floor and up to 44 tickets in the Dance Booths.

You can book tickets now at ticketmaster.com

The simple answer is yes. We reserve the right to refuse entry to guests with tickets purchased from re-sale websites. Tickets purchased via our official partners must not be sold or advertised for sale anywhere else. Any ticket advertised for sale in this way will be automatically void.

Yes, you can purchase from anywhere in the world.  However, the Ticketmaster website defaults to the U.K.

Once you have selected your tickets (and any other items you wish to add to your order), on the delivery page you need to select ‘OTHER’ country.

Group bookings are available for parties of 15 or more people. To check availability, email [email protected].

There are currently no group discounts available.

Unfortunately, Ticketmaster don’t offer exchanges or refunds, but they can help you sell your ticket to another fan. Please get in touch with them here.

Ticketmaster accept all major debit, credit cards, and PayPal. You can also pay in installments using Klarna or PayPal.

For tickets purchased via Ticketmaster the method of delivery is Mobile Entry. This means you’ll only be able to access your tickets through your Ticketmaster account, or the app, using a smartphone – they won’t be emailed to you or available for print.

If you can’t see them straightaway, don’t worry this is just one of the security features. They should appear in your account around 5 days before the concert.

For more questions about your tickets, please get in touch with Ticketmaster.

If you purchased via another one of our official sellers, your tickets will be emailed to you 24 hours before the show.

You can transfer your tickets to someone as a gift. Log in to your Ticketmaster account and click the button to transfer tickets and follow the simple steps onscreen to transfer to your family or friends. You can transfer as many tickets as you like.

The person you are transferring to will need a Ticketmaster account. Don’t worry if they don’t have one, as they’ll be able to create an account when accepting the tickets.

If you have any problems, please get in touch with Ticketmaster here.

Your souvenir tickets will arrive in the post the week following your performance.

Please get in touch with us at [email protected]

Accessibility

The ABBA Arena has 5 accessible sections on offer, these sections have spaces for wheelchair users, as well as seats suitable for those who would benefit from our step-free accessible sections. When booking in these sections visitors are able to add a complimentary companion ticket to their order upon provision of access documentation. The list of accepted documents can be viewed here.

Accessible tickets can be booked online via Ticketmaster, however if you have any specific access requirements that you’d like to discuss please get in touch with us at [email protected]

Absolutely! We would advise in this case to book one of our ambulant tickets to ensure you have a seat in place. You can speak to a member of our access team on site, who will store the wheelchair for you.

We do not have any equipment to lend or rent.

The ABBA Arena is fitted with a closed loop hearing system.

We also offer British Sign Language interpreted performances, tickets are held in one of our Dance Booths with the best view of the interpreter. Find information on availability here

To purchase tickets for our BSL performances and for information on suitable seats for our closed loop hearing system please email [email protected].

The Concert

Please arrive an hour in advance of your concert start time to allow for ticket and security checks and any travel disruption on the day.

The concert begins promptly at the time as advertised on your ticket*:

REGULAR SCHEDULE
Monday – 7:45pm
Thursday – 7:45pm
Friday – 7:45pm
Saturday – 3pm and 7:45pm
Sunday – 1pm and 6pm

Latecomers will not be admitted until a suitable point in the concert

*There may be seasonal variations to show times – check your tickets for correct performance start time.

The run time is approximately 90 minutes without an interval – so you can enjoy as much singing and dancing as possible.

The concert has been carefully planned by all 4 members of ABBA. Although not physically in the Arena, they have created the kind of concert they always wanted – blurring the lines between the real and the digital to give you the best version of themselves. Find out more here.

Although anyone can enjoy the music of ABBA, we recommend this event is suitable for those over 6 years old. Unfortunately, children under 3 will not be allowed into the venue, those under 16 must be accompanied by an adult and may not sit or stand in the arena on their own. The Dance Floor area is not recommended for anyone younger than 12.

Yes, dancing is allowed in seats. We ask you be mindful of those around you, who may not be able to stand.

During your visit, you are welcome to take photos outside of the arena and inside the main arena concourse.

However, to keep the contents of the concert a secret for future audiences, and to limit distraction for those around you, the taking of photographs or the use of audio or video recording of the concert is strictly prohibited.

So kindly put your phones and cameras away, help ABBA keep the mystery of Voyage alive, and please enjoy.

The concert features extensive use of flashing lights and video content throughout, as well as lasers and harmless smoke and haze effects. If you have any concerns or questions, please contact [email protected]

Please get in touch with us at [email protected]

The Arena

You can find us in London at Queen Elizabeth Olympic Park. The closest station is Pudding Mill Lane on the DLR (Docklands Light Railway). Our address is ABBA Arena, Pudding Mill Lane, London E15 2RU.

The arena opens at the following times ahead of each concert:

REGULAR SCHEDULE
Monday – 6pm
Thursday – 6pm
Friday – 6pm
Saturday – 1pm and 6pm
Sunday – 11:15am and 4:15pm

Please arrive an hour in advance of your concert start time to allow for ticket and security checks and any travel disruption on the day.
The concert begins promptly at the time as advertised on your ticket*
Latecomers will not be admitted until a suitable point in the concert

*There may be seasonal variations to timings

The easiest way to get to us is via public transport as we are opposite Pudding Mill Lane station on the DLR (Docklands Light Railway). However, you can also alight at Stratford station and walk. Our postcode is E15 2RU.

Yes, there are 100 short stay cycle stands located on either side of the arena gates. Bicycles may be left there at the owners’ risk and ABBA Voyage will not accept any responsibility for any damage, accidents, or losses.

There isn’t a car park at the Arena or parking spaces available for coaches to wait. Coaches can drop off and pick up on Barbers Road or Pudding Mill Lane.

We strongly encourage travel via public transport or bicycle as parking options at Stratford and Westfield are available but are not controlled by us.

A coach transfer from Central London to the ABBA Arena is available by clicking here.

Private Hire Vehicles can drop off and pick up on Pudding Mill Lane. If you wish to hail a black cab then there is an appointed taxi rank positioned on Barbers Road next to the arena.

We do have a free to use cloakroom with limited space, so please only bring the essentials. Like most venues in London, we have bag searches in place for your safety – this means any bag you bring is subject to search by our trained staff.

We do not have any lockers.

Maximum size permitted is no larger than a everyday handbag/rucksack which is usually no larger than A3 (29.7 x 42cm). Suitcases and large bags will not be allowed into the venue. We advise using a luggage storage facility.

Many of our guests will want to get in the spirit of the show by dressing up for their visit, which is welcome of course. However, we would kindly ask the following very specific things to ensure that you respect both your fellow audience members and the team at ABBA Voyage:

Please do not wear so-called ‘Afro’ wigs
These wigs are culturally insensitive and not appropriate to be worn as fancy dress. If any guests are wearing this style of wig they will be respectfully asked to remove them as a condition of entry to the arena.

Please do not wear anything that lights up
Flashing lights, glowing headbands and portable neon wear can be distracting and cause irritation for others. Please leave these at home, the concert has enough lights already!

There will be plenty of options available before the concert. For more information, please visit the food & drink section of our website.

If you want to buy any alcohol, we have a Challenge 25 policy. This means you may be asked for proof of age and will need to show one of the following:

  • Proof of age cards bearing the “Pass” hologram symbol
  • UK Photo Driving licence
  • Passport

Please note only food and drinks bought at the arena can be consumed on site.

You can bring water and we have refill stations for water bottles. We also have reusable water bottles available for purchase.

Yes, the auditorium is fully air conditioned.

Yes, and you can also save time by purchasing them before you get to the venue via  our website

The ABBA Arena is a completely cashless site.

Yes and you are be able to connect to the network when you are in the Arena, there will be information on how to do this at the venue.

Unfortunately tours of the Arena and backstage are currently not available.

If you believe you have lost or left something at the ABBA Arena, please send an email with a description of the item to [email protected] and our Visitor Services team will investigate this for you.

Oceanbird Lounge

  • Arrive early and experience the Oceanbird Lounge for 1 hour 45 mins prior to the concert, plus extended post-show hours for Fridays and Saturday evenings.
  • Relax in a specially designed and welcoming environment.
  • A selection of free flowing drinks and food options.
  • Souvenir ABBA Voyage aluminium water bottle and Oceanbird Lounge lanyard.

The package includes a generous selection of cold-cuts, platters and snacks alongside specially selected wines, beers, Prosecco and soft drinks.

Champagne and spirits can be purchased from the private bar situated within the Oceanbird Lounge.

Food offering will vary depending on the performance you have booked for.

Yes absolutely, there will be a range of soft drinks and non-alcoholic drinks available.

 

Our menus are designed to cater for a wide variety of dietary requirements, when arriving at the Oceanbird Lounge, please make the serving staff aware and allow them to assist with your needs.

For more information on allergens at the Oceanbird Lounge or if you have very specific dietary requirements, please get in touch with us at  [email protected]

Yes, our menus will cater for a broad range of dietary needs, including plant-based and vegetarian diets.

You can take a drink with you from the Oceanbird Lounge to be consumed within the auditorium when you go in for the concert. Drinks will need to be decanted into specific containers.

To ensure that all of our guests enjoy the concert uninterrupted, the Lounge is closed throughout the duration of the show. The bar will close 15 minutes prior to the performance starting to allow you time to get to the Arena and get ready for the beginning of the concert.

Yes, under 18s are very welcome within the Oceanbird Lounge.

Yes, the ABBA Arena is an a fully accessible venue. If you have any questions regarding access arrangements please contact us on [email protected]

Yes, Guide dogs are welcome in the Oceanbird Lounge.

Please contact us on [email protected] for any queries relating to the Oceanbird Lounge.