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Join us on an exhilarating journey as we seek passionate individuals to contribute to the legacy of one of the most iconic bands in history.

Click here to find out more about working at ABBA Voyage.

This role forms part of the leadership team within the Visitor Operations department. The post holder will take the lead on all aspects of our industry leading customer service ethos which is delivered through the Customer Experience Managers and Visitor Services Team Leaders.

The post holder will have a passion for audiences alongside experience in the field of customer service based in a theatre, music venue, leisure environment or similar. The ABBA Arena welcomes 3,000 customers per show and this role will work with the Head of Visitor Operations to ensure that they are kept safe throughout their visit but as importantly have an opening night experience every visit.

The post holder will, alongside the Head of Visitor Operations, role model the ABBA Voyage values and goals. They will also cultivate through training and coaching, other teams’ understanding of the organisational approach to customer service and crisis management.

Working alongside the Security Operations Manager they will ensure all special visits and visitors are welcomed in accordance with their needs.

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