Frequently Asked Questions

Pre-sale questions

When and where can I book tickets?

  1. You can be among the first to book your tickets from 10am (UK time) on 05.09.21, by pre-ordering ABBA’s brand-new album, ‘Voyage’, from the official store before midday (UK time) on 04.09.21.

  2. Alternatively, register your interest in the ticket-only pre-sale before midday (UK time) on 05.09.21 to get early access to ABBA Voyage tickets from 10am on 06.09.21. 


  3. Concert tickets will then be available to everybody from 10am (UK time) on 07.09.21.

How does early access to tickets work?

  1. Once you’ve pre-ordered ABBA’s new album, ‘Voyage’ from the official store, you’ll receive an email from Universal, by 6pm (UK time) on 04.09.21 This will contain your unique, single use booking code that you can use once tickets become available at 10am (UK time) on 05.09.21.

  2. If you’ve registered for pre-sale ticket-only access, you’ll receive an email from Ticketmaster on 05.09.21. This will contain your unique, single use booking code to use once tickets become available at 10am (UK time) on 06.09.21.

  3. If you signed up to the ABBA Voyage website by 02.09.21, you’ll receive an email from ABBA Voyage by 05.09.21. This will contain your unique, single use booking code for pre-sale ticket access, which opens at 10am (UK time) on 06.09.21.

Your booking code is unique and linked to the email address that you gave when you pre-ordered the album or signed up to pre-sale ticket access. It can only be used once, so we recommend that you don’t share it or forward the email you receive.

If you use your link to open multiple browsers across your devices, it will still only let you purchase tickets once. Your booking code will expire after it’s used to complete a purchase. If you begin the booking process but leave without completing and return later on, your code will still work.

Please note, having access to the album pre-sale or ticket pre-sale does not guarantee a ticket.

I didn’t receive my booking code. How do I get one?

  1. If you pre-ordered the album from the official store but did not receive an email with a unique booking link, please check your junk or spam folder.  Please note emails will be sent by 6pm UK time on September 04.09.21.  If you still cannot see it please email the Universal Music store customer service where you purchased your album.

  2. If you signed up for the ticket pre-sale by midday (UK time) on 05.09.21 but didn’t receive an email with a unique booking link, please check your junk or spam folder. If you still can’t see it, please contact Ticketmaster here.

  3. If you signed up to the ABBA Voyage website by 02.09.21 but didn’t receive an email with a unique booking link, please check your junk or spam folder. If you still can’t see it, please contact Ticketmaster here.

My unique booking code isn’t working. What should I do?

If your code is not working, please get in touch with Ticketmaster Customer Services (@TicketmasterCS) on Twitter or visit their website here

I forgot to sign up to pre-order the album or pre-sale access. What should I do?

Concert tickets will be on sale to everyone from 10am (UK time) on 07.09.21, and you can still sign up to our newsletter to make sure you get the latest news.

When can I book tickets for?

  • You’ll be able to book tickets for the concert from 27.05.22 and we’ll be releasing more tickets at later dates, so make sure you follow us on social media and sign up to our ABBA Voyage newsletter to be the first to hear about ticket releases.

  • The regular times for the ABBA Voyage concert will be 7.45pm (UK time) on Monday, Thursday, Friday, Saturday & Sunday and 3pm (UK time) on Saturday and Sunday. There will be some changes at certain times of year though, so make sure you keep checking for regular updates.

How much are tickets, and how many people can I come with?

  1. Concert ticket prices start from £21 (plus a £2.50 Ticketmaster handling fee per transaction) and there are plenty of ticket types to choose from. Take a look at our tickets page for more information or check out Ticketmaster for more information on prices.

  2. You’ll be able to book up to 8 tickets at a time for the main auditorium and general admission and up to 44 tickets in the Dance Booths.

ALBUM QUESTIONS

When will the new album be available?

ABBA’s brand-new album, ‘Voyage’, will be available in a variety for formats from 05.11.21. You can listen to and download the first two tracks ‘I Still Have Faith in You’ and ‘Don’t Shut Me Down’ now.

ACCESSIBLE SEATING

Is the Arena suitable for those with access requirements, including wheelchair users and people whose mobility is limited?

  • The ABBA Arena has plenty of wheelchair spaces and suitable seats for a wheelchair user to transfer into. Each includes a companion seat that’s free of charge. Like all our tickets, these wheelchair and ambulant positions are available to book online, but if you have any specific access needs or requirements that you’d like to discuss, please get in touch with us at [email protected].

  • The closest station to the ABBA Arena is Pudding Mill Lane, which has step-free access. The Arena is right next to the station, with step-free access across to the entrance.

  • There are 10 parking spaces available for blue badge holders, get in touch with us at [email protected] to book.

Is the Arena suitable for people with visual and/or audio impairment?

  • The ABBA Arena has seating suitable for guests with visual impairment, and guide dogs are welcome. Like all our seats, these are available to book online at any time.

  • The ABBA Arena is fitted with a closed loop hearing system.


TICKETS

Where can I find my tickets?

For Abba Voyage, we’re offering an e-ticketing system. This means you’ll only be able to access your tickets through your Ticketmaster account, or the app, using a smartphone – they won’t be emailed to you or available for print.

If you can’t see them straightaway, don’t worry this is just one of the security features. They should appear in your account around 5 days before the concert.

For more questions about your tickets, please get in touch with Ticketmaster.

Can I have an exchange or refund?

Unfortunately, Ticketmaster don’t offer exchanges or refunds, but they can help you sell your ticket to another fan. Please get in touch with them here.

I’ve bought the tickets as a gift – how do I give them to someone else?

Yes, you can transfer your tickets to someone as a gift. Log in to your Ticketmaster account and click the button to transfer tickets and follow the simple steps onscreen to transfer to your family or friends. You can transfer as many tickets as you like.

The person you are transferring to will need a Ticketmaster account. Don’t worry if they don’t have one, as they’ll be able to create an account when accepting the tickets.

If you have any problems, please get in touch with Ticketmaster here.

What can I use to pay for my tickets?

Ticketmaster accept all major debit, credit cards, and PayPal.

Can I pay for my tickets in instalments?

Yes – for this concert you can pay in instalments using Klarna or PayPal.

Can I only buy tickets from official ticketing partners?

The simple answer is yes. We reserve the right to refuse entry to guests with tickets purchased from re-sale websites. Tickets purchased via our official partner and platform (Ticketmaster) must not be sold or advertised for sale anywhere else. Any ticket advertised for sale in this way will be automatically void.

Do you offer any group discounts?

Not currently. However, if you plan on coming as a group, we recommend booking one of our Dance Booths – they come with their own private dance floor!

GENERAL CONCERT INFORMATION

What’s the concert running time?

The run time is 100 minutes without an interval – so you can enjoy as much singing and dancing as possible.

Will ABBA be at the concert?

The concert has been carefully planned by all 4 members of ABBA. Although not physically in the Arena, they have created the kind of concert they always wanted – blurring the lines between the real and the digital to give you the best version of themselves. Find out more here

What time does the Arena open?

Usually, two hours before the concert starts – 6pm for evenings and 1pm matinees. However, please double-check times before you travel.

Is there any age restrictions?

Although anyone can enjoy the music of ABBA, we recommend this event is suitable to those 6 years old and up. Unfortunately, children under 3 will not be allowed into the venue, those 16 or under must be accompanied by an adult and may not sit in the arena on their own. The General Admission area is not recommended for anyone younger than 16.

Can I take photos or film the performance?

Yes, for personal use only. However, please be mindful of the people around you – we want everyone to be able to enjoy themselves.

Does the concert use flashing lights and images?

The concert involves the use of extensive flashing lights, kinetic lighting, lasers and strobing light effects. If you have any concerns or questions, please contact [email protected]

GENERAL ARENA INFOMATION

Where is the ABBA Arena?

You can find us in London at Queen Elizabeth Olympic Park. The closest station is Pudding Mill Lane on the DLR (Docklands Light Railway)

Can I get to the Arena on foot?

The easiest way to get to us is via the underground as we are opposite Pudding Mill Lane station. However, you can also alight at Stratford station and enjoy the walk through the Olympic Park.

Can I leave my bike at the Arena?

Yes, there are 100 short stay cycle stands close by.

Is there any car parking?

The only Arena parking available is 10 blue badge spaces that need to be booked in advance. We strongly encourage travel via public transport or bicycle as parking options at Stratford and Westfield are available but are not controlled by us.

Can I get a taxi to the Arena?

Taxis will be able to pick up and drop off on Pudding Mill Lane.

Is there Coach parking at the Arena?

There are no parking spaces available for coaches to wait, but coaches can drop off and pick up on Pudding Mill Lane.

What will there be to eat and drink?

There will be plenty of options available both before, during and after the concert. More information will be available closer to the event, so please check back and keep an eye out for emails.

If you want to buy any alcohol, we have a Challenge 25 policy. This means you may be asked for proof of age and will need to show one of the following:

  • Proof of age cards bearing the "Pass" hologram symbol

  • UK Photo Driving licence

  • Passport

Please note only food and drinks bought at the arena can be consumed on site.

Is there a cloakroom?

We do have a cloakroom with limited space, so please only bring the essentials. Any bags larger than a standard handbag or small rucksack must be left in the cloakroom.

Like most venues in London, we have bag searches in place for your safety – this means any bag you bring is subject to search by our trained staff. 

Can I buy merchandise at the arena?

Yes, and you can also save time by purchasing them before you get to the venue via our website

Will the Arena have WIFI?

Yes and you’ll be able to connect to the network when you are in the Arena, there will be information on how to do this at the venue.

Will you give tours of the Arena and backstage?

Unfortunately tours of the Arena and backstage are currently not available.

I have another question which isn’t answered on here, what should I do?

Please get in touch with us at [email protected]