Frequently Asked Questions

Have any questions? Get answers from our frequently asked questions below.

  1. Concert ticket prices start from £21 (plus a £2.50 Ticketmaster handling fee per transaction) and there are plenty of ticket types to choose from. Take a look at our tickets page for more information or check out Ticketmaster for more information on prices.
  2. You’ll be able to book up to 8 tickets at a time for the main auditorium and Dance Floor and up to 44 tickets in the Dance Booths.
For ABBA Voyage, we’re offering an e-ticketing system. This means you’ll only be able to access your tickets through your Ticketmaster account, or the app, using a smartphone – they won’t be emailed to you or available for print. If you can’t see them straightaway, don’t worry this is just one of the security features. They should appear in your account around 5 days before the concert. For more questions about your tickets, please get in touch with Ticketmaster.
Unfortunately, Ticketmaster don’t offer exchanges or refunds, but they can help you sell your ticket to another fan. Please get in touch with them here.

Yes, you can transfer your tickets to someone as a gift. Log in to your Ticketmaster account and click the button to transfer tickets and follow the simple steps onscreen to transfer to your family or friends. You can transfer as many tickets as you like.

The person you are transferring to will need a Ticketmaster account. Don’t worry if they don’t have one, as they’ll be able to create an account when accepting the tickets.

If you have any problems, please get in touch with Ticketmaster here.

Ticketmaster accept all major debit, credit cards, and PayPal.

The simple answer is yes. We reserve the right to refuse entry to guests with tickets purchased from re-sale websites. Tickets purchased via our official partner and platform (Ticketmaster) must not be sold or advertised for sale anywhere else. Any ticket advertised for sale in this way will be automatically void.

Not currently. However, if you plan on coming as a group, we recommend the Dance Floor or booking one of our Dance Booths – they come with their own dance floor!

Your souvenir tickets will arrive in the post the week following your performance.
  • The ABBA Arena has plenty of wheelchair spaces and suitable seats for a wheelchair user to transfer into. Each includes a companion seat that’s free of charge. Like all our tickets, these wheelchair and ambulant positions are available to book online, but if you have any specific access needs or requirements that you’d like to discuss, please get in touch with us at [email protected].
  • The closest station to the ABBA Arena is Pudding Mill Lane, which has step-free access. The Arena is right next to the station, with step-free access across to the entrance.
  • There are 10 parking spaces available for blue badge holders, get in touch with us at [email protected] to book.
  • The ABBA Arena has seating suitable for guests with visual impairment, and guide dogs are welcome. Like all our seats, these are available to book online at any time.
  • The ABBA Arena is fitted with a closed loop hearing system.
Please arrive an hour in advance of your concert start time to allow for ticket and security checks and any travel disruption on the day.

The concert begins promptly at the time as advertised on your ticket:

Monday7:45pm
Thursday7:45pm
Friday7:45pm
Saturday3pm and 7:45pm
Sunday1pm and 5pm

Latecomers will not be admitted until a suitable point in the concert.

The run time is approximately 90 minutes without an interval – so you can enjoy as much singing and dancing as possible.

The concert has been carefully planned by all 4 members of ABBA. Although not physically in the Arena, they have created the kind of concert they always wanted – blurring the lines between the real and the digital to give you the best version of themselves. Find out more here .

The arena opens at the following times ahead of each concert: Monday, Thursday and Friday – 6pm Saturday matinee – 1pm Saturday evening – 6pm Sunday matinee – 11.30am Sunday evening – 3.45pm (Departure Lounge ticket holders are able to access the departure lounge from 3.30pm)

Although anyone can enjoy the music of ABBA, we recommend this event is suitable for those over 6 years old. Unfortunately, children under 3 will not be allowed into the venue, those 16 or under must be accompanied by an adult and may not sit in the arena on their own. The Dance Floor area is not recommended for anyone younger than 12.

During your visit, you are welcome to take photos outside of the arena and inside the main arena concourse. However, to keep the contents of the concert a secret for future audiences, and to limit distraction for those around you, the taking of photographs or the use of audio or video recording of the concert is strictly prohibited. So kindly put your phones and cameras away, help ABBA keep the mystery of Voyage alive, and please enjoy.

The concert features extensive use of flashing lights and video content throughout, as well as lasers and harmless smoke and haze effects. If you have any concerns or questions, please contact [email protected]

Please arrive an hour in advance of your concert start time to allow for ticket and security checks and any travel disruption on the day.

The concert begins promptly at the time as advertised on your ticket:

Monday7:45pm
Thursday7:45pm
Friday7:45pm
Saturday3pm and 7:45pm
Sunday1pm and 5pm

Latecomers will not be admitted until a suitable point in the concert.

You can find us in London at Queen Elizabeth Olympic Park. The closest station is Pudding Mill Lane on the DLR (Docklands Light Railway).

Many of our guests will want to get in the spirit of the show by dressing up for their visit, which is welcome of course. However, we would kindly ask the following very specific things to ensure that you respect both your fellow audience members and the team at ABBA Voyage:

Please do not wear so-called ‘Afro’ wigs
These wigs are culturally insensitive and not appropriate to be worn as fancy dress. If any guests are wearing this style of wig they will be respectfully asked to remove them as a condition of entry to the arena.

Please do not wear anything that lights up
Flashing lights, glowing headbands and portable neon wear can be distracting and cause irritation for others. Please leave these at home, the concert has enough lights already!

The easiest way to get to us is via public transport as we are opposite Pudding Mill Lane station on the DLR (Docklands Light Railway). However, you can also alight at Stratford station and walk through the Olympic Park.

Yes, there are 100 short stay cycle stands located on either side of the arena gates. Bicycles may be left there at the owners’ risk and ABBA Voyage will not accept any responsibility for any damage, accidents, or losses.

The only Arena parking available is 10 blue badge spaces that need to be booked in advance. We strongly encourage travel via public transport or bicycle as parking options at Stratford and Westfield are available but are not controlled by us.

There are no parking spaces available for coaches to wait, but coaches can drop off and pick up on Pudding Mill Lane.

Private Hire Vehicles can drop off and pick up on Pudding Mill Lane. Please note that only pre-booked vehicles will be able to access Pudding Mill Lane at the end of the concert. If you wish to hail a black cab then there is an appointed taxi rank positioned on Barbers Road next to the arena.

There will be plenty of options available both before, during and after the concert. For more information, please visit the food & drink section of our website.

If you want to buy any alcohol, we have a Challenge 25 policy. This means you may be asked for proof of age and will need to show one of the following:

  • Proof of age cards bearing the “Pass” hologram symbol
  • UK Photo Driving licence
  • Passport

Please note only food and drinks bought at the arena can be consumed on site.

We do have a cloakroom with limited space, so please only bring the essentials. Suitcases and large bags will not be allowed into the venue.

Like most venues in London, we have bag searches in place for your safety – this means any bag you bring is subject to search by our trained staff.

Yes, the auditorium is fully air conditioned

 Yes, and you can also save time by purchasing them before you get to the venue via  our website

Yes and you’ll be able to connect to the network when you are in the Arena, there will be information on how to do this at the venue.

You can bring water and we have refill stations for water bottles. We also have reusable water bottles available for purchase.

Unfortunately tours of the Arena and backstage are currently not available.

Please get in touch with us at [email protected]

If you believe you have lost or left something at the ABBA Arena, please send an email with a description of the item to [email protected] and our Visitor Services team will investigate this for you.
The Departure Lounge is located on the main concourse of the ABBA Arena. You will be able to access the lounge from 1 hr 45 minutes before your concert.

The package includes a generous selection of cold-cuts and platters, snacks, and desserts alongside specially selected wines, beers, Prosecco and soft drinks.

Champagne and spirits can be purchased from the private bar situated within the Lounge.

•  Arrive early and experience the Lounge for 1 hour 45 mins prior to the concert

• Relax in a specially designed and welcoming environment

• A selection of free flowing drinks alongside premium cold platters and desserts

• Souvenir ABBA Voyage aluminium water bottle and Departure Lounge lanyard

Yes absolutely, there will be a range of soft drinks and non-alcoholic drinks available.

Our menus are designed to cater for a wide variety of dietary requirements, when arriving at the Lounge, please make the serving staff aware and allow them to assist with your needs.

For more information on allergens at The Departure Lounge or if you have very specific dietary requirements, please get in touch with us at [email protected]

More information on specific allergens within our menu will be available shortly.

Yes, our menus will cater for a broad range of dietary needs, including plant-based and vegetarian diets.

The Lounge offers will feature a selection of bespoke ‘food stations’ and small plates continually served on offer to you by our dedicated Departure Lounge Team.  Drinks are available from the bar, or will be served to you by the Departure Lounge team.

You can take a drink with you from the Lounge to be consumed within the auditorium when you go in for the concert. Drinks will need to be decanted into specific containers.

To ensure that all of our guests enjoy the concert uninterrupted, the Lounge is closed throughout the duration of the show. The bar will close 15 minutes prior to the performance starting to allow you time to get to the Arena and get ready for the beginning of the concert.

We have capped the capacity of the Departure Lounge at 150 to ensure we can offer an incredible experience for everyone joining us there.

The Departure Lounge is open to all ticket holders attending ABBA Voyage who choose to buy an access pass.  Come on your own, as a couple, or in a group, and enjoy the ultimate ABBA Voyage experience.

Yes, under 18s are very welcome within the Lounge.

The ABBA Voyage concerts will be an exciting event, and many guests will be dressed up for the time of their lives! However, there is absolutely no dress code for the concerts or for the Departure Lounge.

The ABBA Arena is a completely cashless site. We accept all major credit and debit cards.

Yes, the ABBA Arena is an a fully accessible venue.  If you have any questions regarding access arrangements please contact us on [email protected]

Yes, Guide dogs are welcome in the Departure Lounge.

Please contact us on [email protected] for any queries relating to the Departure Lounge.

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